1. Acceptance and eligibility
These Terms of Analytical Services (the “Terms”) form an agreement between the person or organization requesting services (“Customer”) and LabTrace Analytical Sciences (“LabTrace,” “we,” “us,” or “our”). By creating an account, submitting a testing request, accepting a quotation, shipping a sample, or using a report, the Customer accepts these Terms.
The Customer must be at least 18 years old, legally capable of entering a contract, and authorized to act for any organization identified in the request. If the Customer does not agree, the Customer must not submit material or use the services.
2. Scope of analytical services
LabTrace provides analytical characterization of submitted material within an agreed scope. A service order is accepted only when we confirm the scope in writing, identify required sample quantity and submission conditions, and issue or accept the applicable quotation or order confirmation.
Website descriptions, target lists, estimated timing, and cart selections are invitations to request a scope; they are not automatic acceptance of a sample or a guarantee that a particular method is suitable.
3. Analytical boundaries
Services and reports are not medical, clinical, diagnostic, therapeutic, prescribing, dosing, safety, efficacy, regulatory, or legal advice. They do not determine that a substance or product is lawful, approved, authentic for every purpose, sterile, safe, effective, or suitable for ingestion, injection, implantation, or any human or veterinary administration.
A result applies only to the sample or aliquot actually tested under the stated method and conditions. It does not establish the composition of an entire batch, shipment, brand, or other unit unless the agreed sampling plan supports that conclusion.
4. Customer representations and duties
The Customer represents and warrants that:
- the Customer lawfully possesses the material and has authority to submit it for analysis;
- all descriptions, hazard information, concentrations, shipping declarations, and supporting records are complete and accurate;
- packaging, labeling, transport, import, export, and delivery comply with applicable law and carrier requirements;
- the material is not submitted for a prohibited clinical, diagnostic, dosing, administration, or emergency purpose; and
- the Customer will not misrepresent a report as product approval, medical clearance, regulatory authorization, or proof of safety.
The Customer must follow the Sample & Substance Use Policy and all written sample instructions. Samples must not be shipped before written authorization.
5. Restricted, hazardous, and unidentified material
Controlled substances, infectious or human-derived material, radioactive material, explosives, acutely hazardous chemicals, pressurized material, and any other regulated or unusually hazardous material require explicit written preauthorization and may be prohibited. LabTrace may refuse, isolate, return, report, transfer, or destroy material when reasonably required for safety or law. Costs caused by inaccurate declaration or noncompliant shipment may be charged to the Customer where permitted.
6. Quotations, payment, changes, and cancellation
Prices, taxes, payment timing, estimated turnaround, sample requirements, and any special conditions are stated in the accepted quotation or order confirmation. Work may be held until required payment and an acceptable sample are received. Turnaround begins only after all stated prerequisites are satisfied and is an estimate, not a guaranteed deadline.
Customer-requested changes may require a revised scope, additional material, added fees, or a new schedule. Cancellation and refund eligibility depend on work already performed, materials consumed, third-party charges, and the accepted quotation. No refund is due for valid analytical work merely because a result differs from expectation.
7. Sample receipt, custody, and disposition
The Customer bears risk during shipment until confirmed receipt. Receipt does not mean acceptance. We may photograph, weigh, homogenize, dilute, consume, or otherwise alter material as reasonably necessary for the agreed analysis. Many tests are destructive.
Unless a written order states otherwise, residual material may be retained for a reasonable quality-review period and then destroyed using an appropriate process. Return is available only if agreed in advance, lawful, safe, and operationally feasible; return and carrier costs are the Customer’s responsibility.
8. Methods, quality controls, and subcontracting
LabTrace selects methods, reference materials, calibration models, reporting thresholds, and quality controls appropriate to the accepted analytical question. Method limitations, measurement uncertainty, matrix effects, detection capability, sampling error, and material instability can affect results.
We may use qualified specialist providers for a defined component of work when disclosed or operationally necessary. LabTrace remains responsible for issuing the contracted report unless the order identifies a separate reporting party.
9. Reports, corrections, and verification
Reports must be reproduced in full unless written permission allows an excerpt. The document number and private verification key permit verification against the LabTrace record. Customers must protect private keys and must not alter, obscure, selectively edit, or create a misleading presentation of a report.
Clerical or calculation errors may be corrected by an amended or superseding report. Scientific disagreement, a different result from another sample, or a customer’s commercial loss does not itself establish that a valid report is defective. Suspected errors must be reported promptly with the complete document and relevant chain-of-custody information.
10. Confidentiality and public results
We use Customer information to perform services, maintain records, support verification, protect the service, and meet legal duties as described in the Privacy Notice. We do not publish a Customer’s result as a public result without separate express authorization. De-identification reduces but may not eliminate the possibility that a sample can be recognized from surrounding facts.
11. Accounts and acceptable use
The Customer is responsible for maintaining control of the authenticated account, cart, report keys, and authorized users. The Customer must notify us promptly of suspected unauthorized access. Automated abuse, circumvention of access controls, interference with verification, malicious submissions, and false identity or sample information are prohibited.
12. Intellectual property
After required payment, the Customer may use the final report for lawful internal, commercial, or evidentiary purposes subject to these Terms. LabTrace retains ownership of its methods, templates, software, branding, generalized know-how, and quality systems. The Customer retains rights in its pre-existing materials and information.
13. Disclaimers and limitation of liability
Services are performed with reasonable professional care within the accepted scope. Except for express commitments in an accepted order, services, website content, and reports are provided without warranties of merchantability, fitness for a particular purpose, non-infringement, regulatory acceptance, or a particular commercial outcome.
To the fullest extent permitted by applicable law, LabTrace is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profit, lost business, loss caused by decisions outside the report scope, or third-party reliance not authorized in writing. Any aggregate liability connected with an accepted order will be governed by the limitation stated in that order and mandatory law. Nothing excludes liability that applicable law does not permit a party to exclude.
14. Refusal, suspension, and termination
We may refuse or suspend an account, request, shipment, or analysis for safety, legal, quality, capacity, payment, integrity, or policy reasons. Material breach, suspected fraud, abusive conduct, or use of reports to facilitate unlawful or unsafe activity may result in termination. Provisions concerning payment, reports, confidentiality, intellectual property, liability, and dispute resolution survive termination.
15. Legal requests and governing terms
We may preserve or disclose records, decline work, or take other action when reasonably necessary to comply with law, court order, subpoena, regulator request, safety obligation, or protection of rights. The governing law and dispute venue for an accepted service order are identified in the applicable quotation or order confirmation. Mandatory consumer or privacy rights remain unaffected where they apply.
16. Changes, severability, and contact
We may update these Terms prospectively. The effective date appears on this page. Material changes apply to new requests or require renewed acceptance where appropriate; they do not silently change a fully accepted order unless law or the order permits it. If a provision is unenforceable, the remaining provisions continue to the extent permitted.
Questions or legal notices may be sent through the LabTrace contact page. Shipment addresses must be obtained through accepted sample instructions and must not be inferred from general contact information.